We, MAUNTO, have adopted this complaint process in order to ensure fair and timely handling of any complaints that could arise from our relationship. The Company is authorized and regulated by the Mwali International Services Authority (MISA) of Comoros Union, with License Number T2023409. MAUNTO, registration number is 2023-00512 with a registered address P.B. 1257 Bonovo Road, Fomboni, Comoros, KM.
To make a complaint to the company, please fill in and submit the complaint form (click on the link below). Please note that the Company reserves the right not to accept complaints submitted through any other means or methods (i.e. E-mail, telephone, etc.). Use the following link to access the complaint form.
Or contact: [email protected]
Once you have completed and submitted your complaint form, our corresponding department will investigate and possibly reach out to you further accordingly.
We will acknowledge the receipt of your complaint within five (5) days from the receipt of your complaint form
Once we confirm receipt of your complaint, our team will assess and investigate the matter in detail. Our aim is to resolve issues as quickly as possible, and we are committed to providing you with a final response within thirty (30) days of receipt. Throughout the process, we will keep you updated on progress, and we may contact you by email or phone if further information or clarification is required.
Please note that the Company shall consider your complaint as closed and cease the relevant investigation in case you fail to respond to our officers within the period of six (6) weeks from the date of the submission of your complaint.
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General email:
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Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. The vast majority of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please read our Risk Disclosure document.
DataWave Ltd is regulated by MISA – License Number T2023409.